Refund Policy

Photographers: storage billing

You're billed after each month for the storage you actually kept, prorated by the day. There's no upfront plan to buy, and nothing is ever charged for storage you didn't use. Because of that, we don't refund storage that's already been used. A few exceptions:

• Billing mistakes. If we charged you incorrectly, for example a duplicate charge or storage that doesn't match your account, tell us within 60 days of the charge. We'll refund the difference in full.
• The first-year promise. If you stay under 250 GB and your first year costs more than your old gallery company would have charged, we refund the difference. The details are on the pricing page.
• Service problems. If a serious outage on our side kept your galleries unavailable, contact us. We'll make it right with a credit or refund.

Cancelling. There are no contracts or cancellation fees. Delete your galleries or account whenever you like. Charges stop the moment the deletion is confirmed, and your final bill covers storage used up to that point, including any small balance carried over from earlier months.

Print orders

Prints are made to order by a professional photo lab, from the photo, size and crop chosen at checkout. Orders go to the lab as soon as they're paid.

Damaged, defective or wrong items

If your order arrives damaged, has a printing defect, or isn't what you ordered, email us within 30 days of delivery. Include your order details and a photo of the problem. We'll send a free replacement, or a full refund for that item if you prefer. You don't need to send the item back unless we ask.

Lost packages

If tracking shows no movement for 10 business days, or the package is marked delivered but never arrived, let us know. We'll work with the carrier and send a replacement or refund.

Cancellations and changes

Because orders go into production quickly, we can't guarantee changes or cancellations. Email us right away and we'll cancel for a full refund if the lab hasn't started printing.

What isn't covered

• Changing your mind about a photo, size or crop after the order is placed.
• Small color or brightness differences between your screen and paper. Screens vary, and prints are color-corrected by the lab.
• Damage after delivery.

How refunds are paid

Approved refunds go back to the original payment method. They usually appear within 5 to 10 business days, depending on your bank. When a print order is refunded, the photographer's payout for that order is reversed too.

How to ask

Email support@terracottagalleries.com with your account email or order details. We answer within two business days. Please contact us before disputing a charge with your bank. It's almost always faster to fix it together.